AURA AERIAL ART CENTRE

Frequently Asked Questions

Everything You Need to Know Before You Begin.

Find answers about our classes, packages, booking policies, studio guidelines and what to expect during your first visit to Aura Aerial Art Centre.

Before Your First Class

Starting something new can feel exciting and a little unfamiliar. We want your experience at Aura to feel welcoming, supportive and easy from the moment you book your first class.

01

New Students

Do I need previous aerial or yoga experience?

No previous experience is required for our beginner-level classes. Our instructors will guide you through the foundational techniques and offer progressions based on your comfort level.

Which class should I choose as a beginner?

New students should begin with a class labelled Beginner or All Levels. Please review our Class Descriptions page before booking to learn more about each apparatus and class style.

Do you offer a new student promotion?

Yes. New students may choose one of the following introductory packages:

  • 3 classes for $65 — valid for 21 days
  • 5 classes for $99 — valid for 30 days

These packages are available to first-time students only. Each student may purchase one new student package once.

Can I purchase one drop-in class before committing to a package?

Yes. New students may purchase one single drop-in class. Students who decide to purchase a new student package afterward must complete the package purchase at the studio immediately following that first class.

02

Booking & Scheduling

How do I book a class?

Classes can be booked through our Live Schedule. Select your preferred class, sign in to your account and complete the reservation using an eligible class credit or package.

How far in advance can I book?

Our regular booking window opens 14 days before each class. Advance booking is recommended because class capacity is limited.

What is the difference between the Monthly Schedule and Live Schedule?

The Monthly Schedule provides an overview of our timetable for the month. The Live Schedule displays current class availability, instructor information and real-time booking options.

Can a class be changed or cancelled by the studio?

Yes. Class schedules, instructors and availability may occasionally change. Classes with low enrolment may be shortened, rescheduled or cancelled. Students affected by a studio cancellation will be contacted whenever possible.

03

Purchases & Expiration

When does my package expiration period begin?

Package validity begins on the date of purchase, not the date of your first booked class. Please review the expiration period before completing your purchase.

Do I only need to book my classes before the package expires?

No. All classes must be attended before the package expiration date. Booking a future class before the expiry date does not extend the validity of the package.

Can expired class credits be extended?

Package extensions are not guaranteed. In some circumstances, expired credits may be eligible for a manual rollover when a new regular package of five classes or more is purchased. Please contact the studio before making your purchase.

Are packages transferable or shareable?

Unless otherwise stated, packages are assigned to one student and cannot be shared, transferred or resold.

Are purchases refundable?

Class packages and expired credits are generally non-refundable. Approved online refunds may be subject to a $5 administrative fee. Eligibility is reviewed individually and supporting documentation may be requested where applicable.

04

Cancellation Policy

What is your cancellation policy?

Students must cancel at least six hours before the scheduled class start time to retain the class credit.

What happens if I cancel within six hours?

A cancellation made within six hours of the class start time is considered a late cancellation. The class credit will be forfeited.

What happens if I do not attend my booked class?

A no-show results in the loss of the class credit. We recommend cancelling through the booking system as early as possible when your plans change.

What if I cannot attend because of a medical issue?

Please contact us as soon as possible. Medical exceptions within the cancellation window may require supporting documentation and are reviewed individually.

05

Preparing for Class

What should I wear to an aerial class?

Wear comfortable, fitted activewear that allows you to move freely. Leggings and a fitted top are recommended. Clothing that covers the backs of the knees and underarms may provide additional comfort when using aerial equipment.

What should I avoid wearing?

Please remove jewellery, watches and clothing with sharp zippers, hooks or exposed metal. These items may damage the aerial equipment or cause discomfort during class.

Should I eat before class?

Avoid eating a large or heavy meal immediately before an aerial class. A light meal or snack beforehand may be more comfortable, especially for classes involving spinning or inversions.

What time should I arrive?

Please arrive approximately 10 minutes before your first class to check in, prepare and become familiar with the studio. Late entry may not be permitted once the class has begun.

Where is the studio located?

Aura Aerial Art Centre is located on the ground floor at 30 Drewry Avenue, North York, Ontario, near Yonge and Finch.

Is parking available?

Complimentary visitor parking is available beside the building. Parking spaces are shared and are offered on a first-come, first-served basis.

06

Safety & Accessibility

Can I attend if I have an injury or medical condition?

Please consult an appropriate healthcare professional before participating if you have an injury, medical condition, recent surgery or concerns about exercise. Inform your instructor before class so appropriate guidance can be provided.

Can I participate while pregnant?

Aerial practice may not be appropriate during pregnancy, particularly for students who are new to aerial movement. Please obtain medical guidance and contact the studio before booking.

Do I need to be flexible or physically strong?

No. You do not need to be flexible or strong before beginning. Strength, coordination, mobility and confidence can develop gradually through consistent practice.

07

Kids Aerial Classes

What ages can join Kids Aerial classes?

Our regular Kids Aerial Hammock classes are designed primarily for children between six and ten years old.

Can an older child join an adult beginner class?

Students between 11 and 13 years old may be considered for an adult beginner class depending on their maturity, previous experience and ability to follow instructions. A trial class or private assessment may be recommended first.

Does my child need previous experience?

No previous aerial experience is required for beginner Kids Aerial classes unless a class description states otherwise.

08

Private Bookings

Do you offer private classes or group events?

Yes. We offer private aerial experiences for birthdays, celebrations, corporate groups, community organizations, team activities and special events.

Can complete beginners join a private event?

Yes. Private group sessions can be designed for complete beginners. Please provide the number of participants, preferred date, age range and experience level when contacting us.

How do I request a private booking?

Contact us through WhatsApp or our online contact form. Private bookings are subject to instructor and studio availability, and a deposit may be required to secure the date.

09

Workshops & Teacher Training

Do you offer workshops and specialty classes?

Yes. Specialty workshops and limited-time classes may be offered throughout the year. Please review our Monthly Schedule, Live Schedule and social media for current offerings.

Do you offer teacher training programs?

Yes. Aura offers selected aerial and yoga teacher training programs. Course dates, prerequisites, curriculum and pricing vary by program. Please contact us for information about upcoming cohorts.

We’re Here to Help.

Send us a message and our team will be happy to help you choose the right class, package or experience.